CUSTOMER SERVICE FAQ
What if I gave an incorrect shipping address?
Please verify that your shipping address is correct before completing your order. You may be subject to reshipping fees if your package needs to be reshipped due to inaccurate shipping you provided. If a refund is requested after we have attempted to ship your package to an incorrect address which was provided, shipping charges will be deducted from the total amount.
I have general questions about your company and products. Where can I forward them to?
Please forward all questions to email@example.com
I think I have the kind of hair that just doesn't grow. Can your products work for me too?
While long hair doesn't constitute healthy hair. Our products are designed to transform your hair into its healthiest state. This in turn will aid in the growth you desire.
What makes your products better than the other products on the market?
While other companies focus on styling. Our primary focus is on health. Our products are made with high quality growth stimulating ingredients that produce healthy hair results.
Do I have to be natural to use your products?
Absolutely not. Here at The Mane Choice we are advocates for natural hair, but our products can be used on relaxed and of course natural hair as well.
Do you offer samples of your product?
We do not offer samples to all at the present moment. However, we do offer give-a-ways via Instagram, Facebook, and Youtube. Make sure you are following us to receive details. Also, please sign up for of VIP List to receive upcoming details on future samples and give-a-ways.
Do you ship to P.O. Boxes?
Yes, we do ship to P.O Boxes.
What is your return policy?
We are committed to excellence customer satisfaction. If you are not fully satisfied with your purchase we would love to hear from you. We will try our best to find a resolution. We hope you love what you ordered. However, if you would like to return your purchase please contact customer service within 5 days of delivery. Please note all sales are final and are not subject to a return. We do not accept C.O.D. deliveries. If you choose to return your merchandise, shipping is at your expense. Original shipping and handling charges are also nonrefundable. Be sure to include your invoice number and your reasoning for returning merchandise. It's also a good idea to write down your delivery tracking number for future reference. Please allow 5 -7 days for delivery of new merchandise and processing or your return order.
We do not accept return on used/open products, all returns must be shipped within 5 days of delivery.
Ship all returns to:
The Mane Choice Hair Solution
5828 Research Park Blvd NW
Huntsville, AL 35806
Damaged or Incorrect Item:
Please email firstname.lastname@example.org within 5 days of delivery. In order to receive replacements, you must provide photos of your damaged items.
Please email email@example.com for a return label.
Before submitting your order, please check to make sure it is correct. We can not cancel orders once they are submitted; however, you can refuse the package when it arrives. Once it is returned, we will issue a refund for the subtotal amount. (Shipping is nonrefundable.)
Lost or Stolen Packages:
Once an order has shipped and tracking becomes available, we recommend the receiver be available on the estimated date of arrival of the package. If not, then the receiver would need to contact the carrier to schedule a pick up at the holding facility.
The Mane Choice is not responsible for lost or stolen packages that have a confirmed delivery to the address entered for an order. Upon inquiry, The Mane Choice will confirm delivery to the provided address, date of delivery, tracking and shipping carrier information for the customer to investigate.
Do you ship outside the United States?
Yes, we do ship outside the USA.
Please allow up to 72 business hours for your order to be processed. Shipping time is an average of 7-11 business days after your order has been processed.
Due to customs processing in each country shipping times for international orders are averages. Your order may arrive sooner, or in rare cases, later than the time frame listed. For this reason we cannot offer guaranteed arrival dates on international orders.
Please note that we are not responsible for any duties, taxes, or levies that your country may impose on your shipment as this is handled within the country of receipt. We have absolutely no control or jurisdiction over your governments duty/tax assessment or whether a duty/tax is assessed at all (for many shipments a duty/tax is not charged).
How long will it take for my order to arrive?
Please allow up to 72 business hours for your order to be processed. USPS Ground orders arrive within 3 – 5 business days after your order has been processed. Please verify that your shipping address is correct before completing your order. You may be subject to reshipping fees if your package needs to be reshipped due to inaccurate shipping you provided.
We are aware of NON-AUTHORIZED parties selling COUNTERFEIT The Mane Choice on Amazon® and eBay®. We are alerting our valued customers, retailers and distributors that we are aware of this issue and actively working to resolve it.
Please note that The Mane Choice will NOT honor any exchange or refund for any products sold on Amazon® or eBay® by Non-Authorized Retailers. We recommend that you use caution in buying products from Non-Authorized resellers as some of these products may cause permanent damage to your health.