CUSTOMER SERVICE FAQ
What if I gave an incorrect shipping address?
Please verify that your shipping address is correct before completing your order. You may be subject to reshipping fees if your package needs to be reshipped due to inaccurate shipping you provided. If a refund is requested after we have attempted to ship your package to an incorrect address which was provided, shipping charges will be deducted from the total amount.
I have general questions about your company and products. Where can I forward them to?
Please forward all questions to firstname.lastname@example.org
I think I have the kind of hair that just doesn't grow. Can your products work for me too?
While long hair doesn't constitute healthy hair. Our products are designed to transform your hair into its healthiest state. This in turn will aid in the growth you desire.
What makes your products better than the other products on the market?
While other companies focus on styling. Our primary focus is on health. Our products are made with high quality growth stimulating ingredients that produce healthy hair results.
Do I have to be natural to use your products?
Absolutely not. Here at The Mane Choice we are advocates for natural hair, but our products can be used on relaxed and of course natural hair as well.
Do you offer samples of your product?
We do not offer samples to all at the present moment. However, we do offer give-a-ways via Instagram, Facebook, and Youtube. Make sure you are following us to receive details. Also, please sign up for of VIP List to receive upcoming details on future samples and give-a-ways.
Do you ship to P.O. Boxes?
Yes, we do ship to P.O Boxes.
What is your return policy?
Our goal is 100% customer satisfaction. If you are not fully satisfied with your purchase, we would love to hear from you. We will try our best to find a resolution. Please note that all sales are final and are not subject to return. If you receive an incorrect or damaged item, please email us within five (5) days from the date you receive your order.
Do you ship outside the United States?
Yes, we do ship outside the USA.
Please allow up to 72 business hours for your order to be processed. Shipping time is an average of 7-11 business days after your order has been processed.
Due to customs processing in each country shipping times for international orders are averages. Your order may arrive sooner, or in rare cases, later than the time frame listed. For this reason we cannot offer guaranteed arrival dates on international orders.
Please note that we are not responsible for any duties, taxes, or levies that your country may impose on your shipment as this is handled within the country of receipt. We have absolutely no control or jurisdiction over your governments duty/tax assessment or whether a duty/tax is assessed at all (for many shipments a duty/tax is not charged).
How long will it take for my order to arrive?
Please allow up to 72 business hours for your order to be processed. USPS Ground orders arrive within 3 – 5 business days after your order has been processed. Please verify that your shipping address is correct before completing your order. You may be subject to reshipping fees if your package needs to be reshipped due to inaccurate shipping you provided.